FREQUENTLY ASKED QUESTIONS

CANDLE CARE?

SAFETY FIRST

When it comes to candle safety, always prioritize certain measures to minimize risks. Make sure to place the candle on a flat and fire-resistant surface to prevent tipping or spreading flames. Never leave a burning candle unattended to avoid hazardous situations.

Pro Tip*: Let the wax burn until it reaches the edge of the glass for better performance and a longer-lasting burn, improving both the look and function of your candle.

BURN SMART

When using candles, follow these tips for safety. First, place the candle on a flat and heat-resistant surface to keep it stable and prevent accidents. Avoid exposing the candle to drafts, as this helps it burn evenly and last longer. Don't burn the candle for more than 3-4 hours, as this could make the wax too hot and create a fire risk. Finally, let the wax fully harden before relighting to maintain the pleasant scent. By following these simple precautions, you can safely enjoy your candle.

TRIM YOUR WICKS

To optimize candle burn, trim the wick to 1/4". This enhances performance, ambiance, and lifespan. Remove any trimmings from the wax to prevent problems. Regular trimming ensures a better experience.

HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP?

At Praesidio Contra, we prioritize giving great service to our customers. We want to make sure your orders are shipped within 2 to 5 business days. Sometimes, during busy times like sales or holidays, it might take a bit longer. But don't worry, our team is working hard to get your order to you as quickly as possible. If you have any questions or concerns, please email us at contactus@praesidiocontra.com. Our customer support team is here to help. We want to make sure you have a great shopping experience with us.

WHAT IS YOUR ONLINE RETURN POLICY?

Praesidio Contra is happy to accept a return of any unused merchandise up to 15 days after it is received. Please see the returns page for further details.

All sale and custom items are final sale.

WHAT IF MY ORDER ARRIVES DAMAGED?

If your order arrives damaged, don't worry. We are here to help you quickly and efficiently. Our team is ready to address any concerns and find a solution that satisfies you. Whether you want a replacement or a refund, we are happy to accommodate you. To make the process easier, please contact our customer service team at contactus@praesidiocontra.com. Make sure to include all the necessary details about your order and photos of the damaged items. These photos are important for us to evaluate the situation and process your request faster. We appreciate your cooperation in helping us provide the best assistance.

HOW DO I EDIT MY ORDER?

If you need to make any modifications to your order, such as adding new products, removing items, updating your shipping address, or canceling the order altogether, we kindly ask that you reach out to us via email at contactus@praesidiocontra.com. It is important to note that once your order has been assigned a tracking number, we are unable to make any further changes. We appreciate your understanding in this matter and are here to assist you with any inquiries or concerns you may have.

DO YOU CHARGE SALES TAX?

We are legally obligated to charge sales tax in the following states as per the tax regulations in force:

California, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Texas, Utah, Virginia, Washington, and Washington DC.

IF THE PRODUCT I WANT TO ORDER IS OUT OF STOCK, CAN I BE NOTIFIED WHEN IT IS IN?

At Praesidio Contra, we prioritize customer access to our wide range of products. Restocks may be delayed due to our sustainability guidelines, but feel free to email us at contactus@praesidiocontra.com for updates. Our dedicated team will assist you in obtaining your desired items as soon as possible.

CAN I SEE AN INGREDIENT LIST?

We prioritize natural plant-based ingredients in our products, such as soy wax candles with custom fragrances. Our soaps and oils are both effective and free from harmful ingredients. We strive for high-quality, safe, and eco-friendly products. See a full list of the ingredients. If you have concerns about a specific ingredient please email contactus@praesidiocontra.com.

DO YOU OFFER CORPORATE GIFTING OPTIONS?

Yes, we do. Please email contactus@praesidiocontra.com for further details.

WHY WAS MY ORDER CANCELED?

At Praesidio Contra, ensuring the quality and accuracy of every order on our platform is of utmost importance to us. Our dedicated team meticulously reviews and approves all orders, adhering to our standards. In the rare event that a price discrepancy or unavailability of a product arises, we may find it necessary to cancel the order. However, rest assured that our team will promptly communicate the cancellation while simultaneously initiating the refund process. We sincerely apologize for any inconvenience this may cause and kindly encourage you to reach out to our customer support team at contactus@praesidiocontra.com should you have any questions or concerns regarding your order. Our committed representatives are always ready and eager to assist you in any way possible.

I'D LIKE TO CARRY PRAESIDIO CONTRA PRODUCTS IN MY STORE, WHO DO I CONTACT?

Please contact us at contactus@praesidiocontra.com for all wholesale related inquiries.